Privacy Policy for Zuma Sales LLC
Effective Date: Jan 1st, 2024
At Zuma Sales LLC (“we,” “us,” or “our”), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, newliftparts.com (the “Site”), and interact with our services, including Google Ads, Google Forms, CallRail, and Microsoft Clarity.
1. Information We Collect
Personal Information
When you visit or make a purchase from our Site, fill out a form, or contact us via phone, we may collect the following personal information:
- Contact Information: Name, email address, mailing address, phone number.
- Order Information: Billing and shipping addresses, payment information (including credit card numbers), order details.
- Inquiry Details: Any information you provide when filling out forms or contacting us, such as equipment needs or service requests.
Device and Usage Information
We also collect information about your device and how you interact with our Site:
- Device Information: IP address, browser type, operating system, time zone.
- Usage Data: Pages viewed, links clicked, referring/exit pages, and other actions taken on the Site.
Call Monitoring
We use CallRail to monitor and record telephone calls for quality assurance and training purposes. Information collected includes caller ID, call recordings, and call analytics data.
Cookies and Similar Technologies
We utilize cookies, web beacons, pixels, and other tracking technologies to collect data about your browsing activities over time and across different websites. This helps us improve our Site and deliver a better, more personalized service.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Order Processing: To process and fulfill orders, including sending order confirmations and invoices.
- Communication: To contact you regarding your inquiries, orders, or account.
- Personalization: To tailor content and recommendations to your preferences.
- Marketing and Advertising: To send promotional materials and targeted advertising via Google Ads and other platforms.
- Site Improvement: To analyze usage via Google Analytics and Microsoft Clarity, enhancing Site performance and user experience.
- Quality Assurance: To monitor calls through CallRail for training and quality control.
- Legal Compliance: To comply with legal obligations and protect our rights.
3. Disclosure of Your Information
We may share your information with third parties in the following situations:
- Service Providers: With vendors who assist in business operations, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
- Analytics and Advertising Partners: With third parties like Google, CallRail, and Microsoft Clarity for analytics and advertising purposes.
- Legal Requirements: To comply with laws, regulations, legal processes, or governmental requests.
- Business Transfers: In connection with mergers, acquisitions, or asset sales, your information may be transferred.
4. Cookies and Tracking Technologies
We and our partners use cookies and similar technologies to:
- Remember your preferences and settings.
- Understand how you use our Site.
- Provide advertising and content tailored to your interests.
Managing Cookies
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.
5. Your Choices and Rights
- Opt-Out: You can opt out of receiving marketing emails by following the unsubscribe link in the emails or contacting us directly.
- Access and Correction: You have the right to access and correct your personal information. Contact us to make changes.
- Do Not Track Signals: Our Site does not respond to Do Not Track signals, but you can opt out of certain tracking by adjusting your browser settings or using opt-out features provided by some third parties.
- Data Deletion: You may request the deletion of your personal information, subject to legal and contractual restrictions.
6. Security of Your Information
We implement reasonable security measures to protect your personal information. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. By using our Site, you consent to the transfer of information to countries outside of your country of residence.
8. Children’s Privacy
Our Site is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this Policy regularly.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: [Insert Email Address]
- Phone: 1-877-225-6003
- Mailing Address:Zuma Sales LLC
PO Box 1444
Sumas, WA 98295
United States
Additional Notes:
- Third-Party Links: Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
- California Residents: If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). Please contact us to exercise these rights.
- European Union Residents: If you are located in the EU, you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, or delete your personal data.